jli9 Privacy Policy

1. Introduction

jli9 is committed to protecting the privacy and personal data of all players who use the jli9 platform. We understand that when you share your personal information with us, you are placing trust in jli9 to handle that information responsibly, securely, and in accordance with applicable law.

This Policy applies to all personal data collected through the jli9 website at jli9.net, the jli9 mobile platform, and any related services, promotions, or communications operated by jli9. It applies to all registered players, prospective players who browse the platform, and any individual who contacts jli9 support.

This Policy should be read alongside jli9's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

jli9 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a jli9 account, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Philippine mobile number;
• Email address;
• Username and password (stored in encrypted form).

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and to verify your identity, jli9 may request:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address (e.g., utility bill, bank statement issued within the last three months);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name);
• Selfie or live photo for identity confirmation.

2.3 Financial Data

When you make deposits or request withdrawals, jli9 collects transaction-related data, including:

• Payment method type (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank);
• Transaction amounts in Philippine Peso (PHP);
• Transaction timestamps and reference numbers;
• Account name associated with the payment method.

jli9 does not store full bank account numbers, card numbers, or e-wallet PINs. Payment processing is handled by our regulated payment partners.

2.4 Gaming Activity Data

jli9 automatically records data about your gaming activity on the platform, including:

• Games played, bet amounts, and game outcomes;
• Session start and end times;
• Bonus usage and wagering history;
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

2.5 Technical & Device Data

When you access the jli9 platform, our servers automatically collect certain technical information, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation paths;
• Referring URL (the page you visited before arriving at jli9).

2.6 Communications Data

If you contact jli9 support via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the resolution of your query. This data is used for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Personal Data

jli9 uses the personal data we collect for the following purposes:

jli9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), jli9 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jli9 — specifically, to operate your account, process transactions, and provide gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR-aligned licensing requirements, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for jli9's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights;
• Consent: For optional processing activities such as sending promotional emails or SMS, jli9 relies on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting support.

5. Data Sharing & Disclosure

jli9 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Payment Processors

To process your deposits and withdrawals, jli9 shares necessary financial and identity data with our regulated payment partners, including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. These partners are bound by their own privacy policies and applicable financial regulations.

5.2 Identity Verification Providers

jli9 may use third-party KYC and identity verification service providers to assist in verifying your identity documents. These providers process your data solely on jli9's instructions and are contractually prohibited from using your data for any other purpose.

5.3 Regulatory Authorities

jli9 may be required to disclose your personal data to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), where required by law or in response to a lawful order.

5.4 Law Enforcement

jli9 may disclose personal data to law enforcement agencies where required by a court order, subpoena, or other lawful legal process, or where jli9 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

5.5 Service Providers

jli9 engages third-party service providers to assist with platform operations, including cloud hosting, analytics, and customer support software. These providers act as data processors on jli9's behalf and are contractually required to process data only in accordance with jli9's instructions and this Policy.

6. Cookies & Tracking Technologies

jli9 uses cookies and similar tracking technologies on the jli9 platform to enhance your experience, maintain your session, and analyse platform usage. The following types of cookies are used:

• Essential Cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the jli9 platform, helping us identify areas for improvement.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You may opt out at any time.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the jli9 platform. For more information on how to manage cookies, refer to your browser's help documentation.

7. Data Retention

jli9 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity logs: Retained for three (3) years from the date of each session;
• Customer support communications: Retained for two (2) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

Upon expiry of the applicable retention period, jli9 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8. Data Security

jli9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jli9 platform;
• Encryption of sensitive data at rest, including passwords and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to jli9 systems;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While jli9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jli9 account credentials. If you suspect your account has been compromised, contact jli9 support immediately via live chat.

9. Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jli9:

To exercise any of these rights, contact the jli9 Data Protection Officer via live chat or at [email protected]. jli9 will respond to all data rights requests within fifteen (15) business days. In some cases, jli9 may need to verify your identity before processing your request.

If you believe jli9 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy

The jli9 platform is strictly intended for adults aged 21 years and older. jli9 does not knowingly collect personal data from individuals under the age of 21. If jli9 discovers that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted, and any deposits will be returned in accordance with jli9's underage account procedures.

If you are a parent or guardian and believe your child has registered on the jli9 platform, please contact jli9 support immediately via live chat so we can take prompt action.

11. International Data Transfers

jli9 primarily processes and stores personal data within the Philippines. In cases where data is transferred to service providers or partners located outside the Philippines — for example, cloud infrastructure providers — jli9 ensures that such transfers comply with the Data Privacy Act of 2012 and NPC guidelines.

Specifically, jli9 implements appropriate safeguards for international transfers, including contractual data protection clauses that require the receiving party to protect your data to a standard equivalent to Philippine law. jli9 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing such safeguards.

12. Third-Party Links

The jli9 platform may contain links to third-party websites or services, such as payment provider portals. jli9 is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit. This Policy applies solely to data collected by jli9 through the jli9 platform.

13. Updates to This Privacy Policy

jli9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jli9 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jli9 platform following the effective date of any update constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to stay informed of how jli9 protects your data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jli9's data practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the jli9 platform — the fastest way to reach us
• Email: [email protected]

jli9 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within fifteen (15) business days. For complaints that cannot be resolved directly with jli9, you may escalate to the National Privacy Commission of the Philippines.